Terms and Conditions

Terms and Conditions of Sale

These are the Standard Terms and Conditions of Sale of:

Novus Medical Limited, a company incorporated under the laws of England and Wales, with registered office at Tagus House, 9 Ocean Way, Southampton, Company Number 09117117 (“the Seller”, “we”, “us”, or “our”).

These Terms and Conditions apply to the sale of products (“Goods”) via www.novusmedicaluk.com or otherwise supplied by the Seller.

By placing an Order, you enter into a legally binding contract with us on these Terms and Conditions. Please read them carefully as they affect your rights and obligations.

1. Interpretation

1.1 In these Conditions:

“Conditions” means these Terms and Conditions of Sale.
“Contract” means the contract for the sale of the Goods.
“Goods” means the products supplied by the Seller, including medical and aesthetic devices, consumables, accessories, and parts.
“Order” means an order placed by you for Goods.
“Order Form” means the electronic or written order submitted by you.
“Delivery Area” means the United Kingdom.
“Energy-Based Device” means any medical or aesthetic device delivering energy to tissue, including but not limited to radiofrequency, microneedling radiofrequency, laser, ultrasound, or similar modalities.
“Authorised Device” means an Energy-Based Device supplied directly by the Seller or formally re-commissioned and certified in writing by the Seller.
“Certification” means inspection, power output testing, calibration verification, and documentation confirming compliance with manufacturer and clinical safety standards.

1.2 References to statutes include amendments and re-enactments.
1.3 Words in the singular include the plural and vice versa.
1.4 Headings are for convenience only and do not affect interpretation.

2. Basis of Sale

2.1 The Seller shall sell and you shall purchase only those Goods accepted by the Seller.
2.2 No Order shall be deemed accepted until confirmed in writing or by email.
2.3 These Conditions govern the Contract to the exclusion of all other terms.
2.4 Any advice given by the Seller is followed entirely at your own risk.
2.5 The Seller may correct errors or omissions without liability.
2.6 Certain Goods, including Energy-Based Devices, are sold subject to ongoing certification, servicing, and compliance requirements as set out in Clause 9.

3. Orders

3.1 Orders are accepted at the Seller’s discretion.
3.2 The Seller may refuse Orders due to availability, pricing errors, credit issues, or compliance concerns.
3.3 You are responsible for the accuracy of your Order.
3.4 Specifications are subject to change to meet regulatory or manufacturer requirements.

4. Price

4.1 Prices are as stated at the time of Order acceptance.
4.2 Prices include VAT unless stated otherwise.
4.3 Delivery, packaging, and insurance costs may be charged separately.
4.4 The Seller reserves the right to amend pricing prior to Order acceptance.

5. Payment

5.1 Payment is due in full unless otherwise agreed in writing.
5.2 Payment does not constitute Order acceptance.
5.3 The Seller may suspend or cancel Orders for non-payment.
5.4 Refunds will be made to the original payment method.
5.5 The Seller reserves the right to reject Orders intended for resale or for use with uncertified or unauthorised devices.

6. Delivery

6.1 Delivery shall be made to the address specified in the Order.
6.2 Delivery dates are estimates only.
6.3 Risk passes to you upon delivery.
6.4 Missing items must be reported within two working days.

7. Risk and Title

7.1 Risk passes upon delivery.
7.2 Title passes only once full payment is received.
7.3 Goods supplied are not for resale. Lawful resale of Energy-Based Devices does not confer any right to certification, servicing, consumables supply, or manufacturer-backed support unless expressly agreed in writing by the Seller.

8. Warranties and Liability

8.1 Statutory rights are not affected.
8.2 Claims must be notified within 14 days of delivery.
8.3 The Seller may repair, replace, or refund at its discretion.
8.4 The Seller shall not be liable for indirect or consequential losses.
8.5 Total liability shall not exceed the price paid for the Goods.

9. Energy-Based Devices – Certification, Servicing, Warranty and Secondary Market Policy

9.1 The Seller is the exclusive authorised UK distributor and manufacturer-recognised service and certification provider for the Sylfirm X system.
9.2 Energy-Based Devices require annual power output testing and Certification to ensure safe and accurate energy delivery.
9.3 Certification is valid for 12 months and must be renewed annually.
9.4 The Seller may only provide Certification, servicing, calibration, software validation, and technical support for Authorised Devices.
9.5 Devices obtained via third-party sellers, brokers, or liquidators are not eligible for Certification or servicing unless approved in writing following a formal re-commissioning assessment.
9.6 Manufacturer warranties and Seller service agreements are non-transferable and apply only to the original purchaser unless expressly confirmed in writing.
9.7 The resale or transfer of a device does not transfer Certification status, warranty, service eligibility, or consumables access.
9.8 The Seller reserves the right to withhold consumables and accessories where a device does not hold a current valid Certification.
9.9 Any re-commissioning assessment is discretionary, may incur inspection and testing fees, and does not guarantee Certification.
9.10 The Seller accepts no liability for claims or representations made by third-party sellers.

10. Right of Withdrawal

10.1 Consumers have a 14-day withdrawal right subject to statutory exceptions.
10.2 Opened software, consumables, or used devices are excluded.

11. Communications

11.1 Electronic communications are deemed received when accessible by the recipient.
11.2 Postal communications are deemed received within standard delivery times.

12. General

12.1 No waiver constitutes a waiver of subsequent breaches.
12.2 Third-party rights are excluded.
12.3 Invalid provisions do not affect the remainder.
12.4 English law applies and courts of England and Wales have exclusive jurisdiction.
12.5 The Seller may conduct fraud prevention checks.
12.6 Accounts may be suspended for abuse of returns or policy violations.

Copyright © 2026 Novus Medical Limited

Trade-In Programme Terms and Conditions

The following terms apply to the Novus Medical trade-in programme and are in addition to the Standard Terms and Conditions of Sale set out above.

1. The promotion. The Novus Medical trade-in programme lets eligible customers part-exchange a qualifying used device against the purchase of a new Sylfirm X or Dermashine Pro from Novus Medical Limited. The programme runs until 20 July 2026 and is available while stocks last. We may extend, amend, or withdraw it at any time without notice.
2. Eligibility. The programme is open to UK based aesthetic clinics, practitioners, and registered businesses purchasing a new device for business use. It is not available to consumers. A trade-in must be made against the purchase of a new device and cannot be redeemed for cash.
3. Qualifying devices. We accept competitor RF microneedling devices, energy based devices, mesotherapy devices, and older Novus devices, at our discretion. We do not accept devices more than 7 years old, devices subject to a recall or active regulatory concern, or any device to which you do not hold clear legal title. We reserve the right to decline any device.
4. Trade-in value. Any value quoted before inspection is indicative only. The final trade-in value is determined by Novus based on the device make, model, age, condition, completeness, and resale or disposal cost, and is confirmed in writing. Trade-in values are capped at a maximum of £15,000 per device. Value is applied as a discount against the new device, not as a cash payment.
5. Inspection. All offers are conditional on physical inspection of the device on collection. If the device condition differs from what you described, we may revise or withdraw the offer.
6. Accessories. The device must be supplied with all original handpieces, cartridges, accessories, and documentation. Missing items may reduce the trade-in value.
7. Clear title and leased devices. You must own the device outright and hold clear legal title before the trade-in completes. If the device is on lease or finance, you are responsible for settling the outstanding balance and obtaining written confirmation of title transfer before we collect it. We can provide a template letter to help you start this with your finance company.
8. Offer validity. A written trade-in offer is valid for 30 days from its date unless stated otherwise.
9. VAT and invoicing. Trade-ins are treated as part-exchange. The new device is invoiced at full list price with VAT charged on the full price, and the agreed trade-in value is deducted from the cash amount payable.
10. Data and settings. You are responsible for removing any patient data, saved settings, or personal information from the device before collection. Novus accepts no liability for data left on a traded-in device.
11. One offer per device. Each device may be traded in once. The trade-in cannot be combined with any other Novus discount, offer, or promotion unless we agree in writing.
12. General. These terms are governed by the law of England and Wales. Novus Medical Limited’s Standard Terms and Conditions of Sale apply to the purchase of the new device. Where there is any conflict, these trade-in terms apply to the trade-in element only.