Terms and Conditions

Terms and Conditions of Sale

These are the Standard Terms and Conditions of Sale of:

Novus Medical Limited, a company incorporated under the laws of England and Wales, with registered office at Tagus House, 9 Ocean Way, Southampton, Company Number 09117117 (“the Seller”, “we”, “us”, or “our”).

These Terms and Conditions apply to the sale of products (“Goods”) via www.novusmedicaluk.com or otherwise supplied by the Seller.

By placing an Order, you enter into a legally binding contract with us on these Terms and Conditions. Please read them carefully as they affect your rights and obligations.

Interpretation

1.1 In these Conditions:

“Conditions” means these Terms and Conditions of Sale.
“Contract” means the contract for the sale of the Goods.
“Goods” means the products supplied by the Seller, including medical and aesthetic devices, consumables, accessories, and parts.
“Order” means an order placed by you for Goods.
“Order Form” means the electronic or written order submitted by you.
“Delivery Area” means the United Kingdom.
“Energy-Based Device” means any medical or aesthetic device delivering energy to tissue, including but not limited to radiofrequency, microneedling radiofrequency, laser, ultrasound, or similar modalities.
“Authorised Device” means an Energy-Based Device supplied directly by the Seller or formally re-commissioned and certified in writing by the Seller.
“Certification” means inspection, power output testing, calibration verification, and documentation confirming compliance with manufacturer and clinical safety standards.

1.2 References to statutes include amendments and re-enactments.
1.3 Words in the singular include the plural and vice versa.
1.4 Headings are for convenience only and do not affect interpretation.

Basis of Sale

2.1 The Seller shall sell and you shall purchase only those Goods accepted by the Seller.
2.2 No Order shall be deemed accepted until confirmed in writing or by email.
2.3 These Conditions govern the Contract to the exclusion of all other terms.
2.4 Any advice given by the Seller is followed entirely at your own risk.
2.5 The Seller may correct errors or omissions without liability.
2.6 Certain Goods, including Energy-Based Devices, are sold subject to ongoing certification, servicing, and compliance requirements as set out in Clause 9.

Orders

3.1 Orders are accepted at the Seller’s discretion.
3.2 The Seller may refuse Orders due to availability, pricing errors, credit issues, or compliance concerns.
3.3 You are responsible for the accuracy of your Order.
3.4 Specifications are subject to change to meet regulatory or manufacturer requirements.

Price

4.1 Prices are as stated at the time of Order acceptance.
4.2 Prices include VAT unless stated otherwise.
4.3 Delivery, packaging, and insurance costs may be charged separately.
4.4 The Seller reserves the right to amend pricing prior to Order acceptance.

Payment

5.1 Payment is due in full unless otherwise agreed in writing.
5.2 Payment does not constitute Order acceptance.
5.3 The Seller may suspend or cancel Orders for non-payment.
5.4 Refunds will be made to the original payment method.
5.5 The Seller reserves the right to reject Orders intended for resale or for use with uncertified or unauthorised devices.

Delivery

6.1 Delivery shall be made to the address specified in the Order.
6.2 Delivery dates are estimates only.
6.3 Risk passes to you upon delivery.
6.4 Missing items must be reported within two working days.

Risk and Title

7.1 Risk passes upon delivery.
7.2 Title passes only once full payment is received.
7.3 Goods supplied are not for resale. Lawful resale of Energy-Based Devices does not confer any right to certification, servicing, consumables supply, or manufacturer-backed support unless expressly agreed in writing by the Seller.

Warranties and Liability

8.1 Statutory rights are not affected.
8.2 Claims must be notified within 14 days of delivery.
8.3 The Seller may repair, replace, or refund at its discretion.
8.4 The Seller shall not be liable for indirect or consequential losses.
8.5 Total liability shall not exceed the price paid for the Goods.

Energy-Based Devices – Certification, Servicing, Warranty and Secondary Market Policy

9.1 The Seller is the exclusive authorised UK distributor and manufacturer-recognised service and certification provider for the Sylfirm X system.
9.2 Energy-Based Devices require annual power output testing and Certification to ensure safe and accurate energy delivery.
9.3 Certification is valid for 12 months and must be renewed annually.
9.4 The Seller may only provide Certification, servicing, calibration, software validation, and technical support for Authorised Devices.
9.5 Devices obtained via third-party sellers, brokers, or liquidators are not eligible for Certification or servicing unless approved in writing following a formal re-commissioning assessment.
9.6 Manufacturer warranties and Seller service agreements are non-transferable and apply only to the original purchaser unless expressly confirmed in writing.
9.7 The resale or transfer of a device does not transfer Certification status, warranty, service eligibility, or consumables access.
9.8 The Seller reserves the right to withhold consumables and accessories where a device does not hold a current valid Certification.
9.9 Any re-commissioning assessment is discretionary, may incur inspection and testing fees, and does not guarantee Certification.
9.10 The Seller accepts no liability for claims or representations made by third-party sellers.

Right of Withdrawal

10.1 Consumers have a 14-day withdrawal right subject to statutory exceptions.
10.2 Opened software, consumables, or used devices are excluded.

Communications

11.1 Electronic communications are deemed received when accessible by the recipient.
11.2 Postal communications are deemed received within standard delivery times.

General

12.1 No waiver constitutes a waiver of subsequent breaches.
12.2 Third-party rights are excluded.
12.3 Invalid provisions do not affect the remainder.
12.4 English law applies and courts of England and Wales have exclusive jurisdiction.
12.5 The Seller may conduct fraud prevention checks.
12.6 Accounts may be suspended for abuse of returns or policy violations.